Are you an experienced Service & Parts Advisor with a proven track record of delivering exceptional advice and customer service? This is a fantastic opportunity to join a family owned dealership between York and Leeds in a thriving, busy and challenging environment.
As the Service & Parts Advisor you will be responsible for dealing with our customers to MOT and service all types of used vehicles.
This is a full-time, permanent role, Monday to Saturday.
What You’ll Do:
- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities.
- Meeting and greeting customers on Service Reception.
- Responding to customer’s technical queries in a manner that is easily understood.
- Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out.
- Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards.
- Assisting with local customer vehicle collection & deliveries where required.
- Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing.
- Maintain effective liaison with sales and workshop teams.
This is very hands-on role and the successful applicant will :-
- Have previous experience in a Service Advisor role in a franchise dealership environment
- Have good mechanical awareness and understanding of cars and parts
- Be enthusiastic, friendly, and helpful
- Listen effectively and communicate confidently and clearly
- Approach every situation with a desire to understand and deliver
- Be flexible and enjoy working quickly and accurately in a fast-paced team environment
- Be honest with high levels of integrity
In return you will receive:
Competitive Salary: £30,000 to £32,000 per year
Benefits: Company pension scheme, staff discount on parts and servicing, Christmas gift
