Title
Senior Office Concierge
Salary
£25-26K
Location
York, North Yorkshire
Job Details
A unique opportunity (9 month maternity contract) has become available for a customer services orientated individual to join a corporate, highly innovative and dynamic organisation in York as its Senior Office Concierge.
The Office Concierges work together to provide a high level of services for and on behalf of this company and are part of the Facilities team across the UK & Ireland; they ensure that the services provided to the people who work within the buildings meet the high standards in line with the organisations expectations and values.
The Office Concierges within the buildings act as the Customer Hosts and ‘faces’ of the organisation and work closely with all front of house operations. The Concierge is responsible for the delivery of reception, hospitality and security services in the York office site and the overall purpose of the role is to maintain and protect the security and safety of the premises and the employees, visitors and contractors within.
It’s also there to control access and provide ‘host’ services to staff and visitors in a friendly and approachable manner whilst also undertaking administrative, reception, health and safety and any other duties required by the Facilities Manager.
This is a brand new role that will also involve ensuring that you have (on behalf of the company) a great relationship with external service providers in York; it is anticipated that you will have great relationships with hospitality/tourism-led providers within and around York including knowledge of which are the best hotels, nicest restaurants and most reliable taxi companies etc in the city.
You should be the font of all local knowledge and the ‘GO TO’ person for advice and assistance in these matters; you will also have a close relationship with the local police/fire authorities and be expected to maintain appropriate emergency contact details.
Your role will include some of the following:
• Being the first point of contact for all invited and non-invited guests, contractors and new starters with the company
• Visitor Management – Controlling the visitor management system.
• Meeting room bookings for all internal employees and Visitors
• Booking and controlling Taxis and controlling visitor parking
• Reporting any maintenance faults, feedback, building requests or reactive incidents to the Workplace Services Team.
Excellent benefits!
