AI in the workplace and how it impacts HR

From CVs to Grievances: The Rise of AI in Career Journeys

At One to One Recruitment, we know that the way people prepare for applications, interviews, and even career transitions is changing — and much of that change is being driven by Artificial Intelligence (AI).

While many employers are exploring how AI can help streamline recruitment processes, it’s just as important to recognise that candidates and employees themselves are turning to AI at almost every stage of their career journey.

The Positives: How AI Can Empower People

AI is giving individuals a real boost when it comes to managing their careers. Candidates are using it to put together clearer, stronger CVs and applications that highlight their skills more effectively. It’s also becoming a tool for interview preparation — generating practice questions and offering guidance on how to frame responses, helping people walk into interviews feeling more confident.

Inside the workplace, employees are leaning on AI when preparing for promotions or internal interviews. Some use it to draft presentations or build a business case for new responsibilities. And at the more challenging end of the spectrum, people are increasingly turning to AI for quick access to HR and legal information — so they feel more equipped when dealing with policies, grievances, or even exit discussions.

The Challenges: Where Employers Need to Pay Attention

Of course, there are challenges that come with this. AI can help candidates present a very polished application, but sometimes what’s on paper doesn’t fully reflect the real person. Similarly, while AI can generate excellent interview answers, there’s a risk of responses becoming rehearsed or generic, rather than authentic.

When it comes to workplace exits or grievances, AI gives employees fast access to information, but without the nuance and context that proper professional advice brings. That can make already sensitive conversations far more complex.

And underlying all of this is the risk of losing the human element. Recruitment and HR are about people first — and it’s those face-to-face conversations, the listening, and the relationship-building that create trust and long-term success.

What This Means for Employers

For employers, the message is clear: AI is part of the landscape now, and it’s changing the way people show up to applications, interviews, and even workplace conversations. Stronger CVs and more confident candidates mean interviews need to go deeper to uncover cultural fit, adaptability, and personality. And as employees use AI to prepare for internal discussions, managers will need to keep communication open and ensure proper support is in place.

Our View

At One to One Recruitment, we see AI as a useful tool — but never a replacement for human connection. The best recruitment outcomes still come from meaningful conversations, authentic relationships, and understanding the person behind the CV. Employers who embrace this balance will be best placed to attract, support, and retain the right people for their business.

If we can help you with any aspect of your recruitment process, simply give us a call on 01904 769142 and we can arrange a coffee and a chat.