Customer Service Executive – Perfect for students or graduates!
Location: York, office based
Permanent, full-time hours. Shifts would be Mon-Fri 9.00-5.30 or 10.30-7.00 (rotation), some weekends.
Salary – £25K
Contract duration: 6 months FTC
Looking for a role that’s never dull? We’re on the hunt for 2 exceptional Customer Service Executives to join this buzzing customer service team in York city centre! If you’re ready to bring energy, passion, and top-tier customer service skills to the table, this is your moment.
Why You’ll Love This Role:
· Exciting Variety: Forget boring routines—every day, phone call queries and emails bring new challenges and opportunities!
· Amazing Team: Be part of a fun, supportive, and hardworking group who know how to balance laughter with getting the job done.
· Make an Impact: Delight your customers and team mates with your positive energy and problem-solving magic.
This company offers a modern and relaxed working environment, excellent induction and training. You will also receive fantastic benefits including a good pension, great holiday allocation, holiday discounts and progression opportunities.
What You’ll Be Doing:
– Brightening up customer interactions with outstanding post-sale support, this involves dealing with customer requests, adding services to their existing bookings and explaining anything that they don’t quite understand
– Handling inquiries and delivering tailored solutions and holiday booking that leave a lasting impression.
– Using a bespoke IT system, inputting details and amendments, sending confirmation emails and providing an excellent all-round customer service experience.
Thriving in a fast-paced, vibrant environment where collaboration is the key.
What You Bring to the Table:
Ideally, customer service experience within an office environment
Personality and charisma!
IT literate with the ability to pick thing up quickly
A customer-focused mindset with a knack for turning frowns into smiles.
Problem solving skills, patience, excellent communication skills and eager to learn and progress.
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme
Experience:
- Customer service: 2 years (required)
Location:
- York, North Yorkshire (preferred)
Work Location: In person
