|Title||Customer Service Executive/Account Manager|
|Categories||Admin Jobs York, Job Vacancies York, Office Jobs York|
|Location||York, North Yorkshire|
A highly sought after opportunity has become available for a dynamic and professional Customer Service Executive/Account Manager (working with B2B clients) to join a forward thinking, established SME in York which provides a specialist, global telecommunications service to its’ customers. As a world market leader, the company prides itself on its strong strategic partner relationships, cutting edge technology and second to none after sales service.
You could be a part of that success!
Working within a professional and friendly team, the overall purpose of your role will be to provide your portfolio of existing accounts with exceptional customer service and account management assistance. You will also be generating revenue growth occasionally from new and lapsed customers through email and telemarketing communications who are already aware of the company and their services; however, predominantly you will be managing existing customer accounts.
It’s imperative that you keep all your customers abreast of any new products, services and routes to market and that you can also identify new sales opportunities. Providing, negotiating and following up customer quotes are all part of this varied role whilst also supporting the field sales team on partner road shows, training presentations and client visits so you must be presentable and articulate.
Ideally you will already have previous experience in a B2B customer service/account management environment. Alternatively you may have strong communication and relationship building skills and previous experience within a professional customer service environment, be bright and ambitious and ready to take that next step in your career. You should have the type of personality and ability to identify sales opportunities as well as the confidence to hold intelligent and knowledgeable conversations with B2B customers and internal colleagues.
This is a fantastic opportunity for an individual looking for a career rather than just a job and who wants to work for an award winning organisation which invests heavily in its employees from both a personal and professional perspective. The successful applicant will have the benefit of a detailed product and service training and induction programme with ongoing support and mentoring.
If you can describe yourself as having exceptional customer service skills, drive and determination, are proficient in using MS Office and an engaging personality, we want to hear from you right now.
Salary £20K plus team bonus £4K pa